The Golden Arches in Invercargill has a knack for leaving stuff out of my orders at the drive-through.
I don’t go there often, but when I do, 9 times out of 10 I find that something has been left out.
I have noticed a pattern over the last five years, however. During the day, when there appear to be more ‘older’ (i.e. over 19) staff members working, this hardly ever occurs.
When the more youthful (i.e. under 19) crew is working the window, you tend to go on a lucky dip ride.
I presented myself with the boys tonight as Mum was at work and frankly I couldn’t think of anything worse than cooking. The following Customer Service Errors have presented in varying forms more than once, this is tonight’s version with the ‘yoof’ crew.
Customer Service Error #1: Why is there often one voice that does the: ‘Welcome to McDonalds, please place your order’, then, once you start talking, another voice chimes in and says ‘can you repeat that?’ Happens all the time. Don’t ask me to repeat my order. For all you know, I might be Michael Douglas’ character in Falling Down.
Customer Service Error #2: When I ask if I can replace the Coke with a milkshake, how about changing the order after you say ‘OK’?
Customer Service Error #3: Having a talking cadaver operating the till isn’t a good look. Yes, it must be a boring job, but brighten TFU just a wee bit. I didn’t ask you if I could eat your liver with a nice chianti and some fava beans, did I?
Customer Service Error #4: When I get to the other window, don’t give me a Coke. Then, when I say I’d asked for a milkshake, don’t say “you weren’t charged for a milkshake”, and don’t turn to your colleague and say “he wants (sigh) a milkshake but he hasn’t paid for it.” This is one of those situations where the customer is always right. Just get the milkshake.
On the other hand, we do have a Customer Service Pass. Only just, but a pass.
After the previous inter-staff discussion about the milkshake, Colleague #2 just went and got one. Which is a shame, because she was an emo, and if she’d given me gyp about it, I would have made some derogatory comment about My Chemical Romance and razorblades. But she didn’t. She looked at me, realized I wasn’t having them on, and got it. Much to Fatty Boom-baa’s (Colleague #1) chagrin.
I know it’s not the greatest job in the world, but if you are all so upset about working there, go and sponge off your parents or get another job.
Just don’t make the world’s biggest brand look any worse than it already is.
And please – sort your ordering system out.